Project 15.5
Responses to the COVID-19 Pandemic
In March 2020, due to the COVID-19 pandemic, many employees that could accomplish their jobs remotely at state departments of transportation (DOTs) were ordered to work from home at the direction of their governor. This occurred very quickly, and DOTs had to adjust to this change. Adjustments included decentralizing work activities, transitioning information technology (IT) support actions to accommodate the new work environments, participating in COVID-19 messaging, and in some states relocating operations center staff to their homes.
This project documented what worked well and shares lessons learned during the COVID-19 pandemic from North/West Passage member states to apply during future events or in daily operations.
It is important to note that the information gathered for this project focuses on initial COVID-19 experiences from March 2020 through June 2021.